Temporary license premature expiration

Forum|Forum|1 year ago
November 27, 2024
3 replies
1628 views

Hello

In some cases I noticed the temporary license expires about 5 to 10 days before time. I mean instead of expiring after 60 days it expires after 50 or 55 days.

I've seen this behavior two times, one on a FortiWeb an one other on a FortiMail.

Did anyone have the same issue?

Any idea what can be the cause?

sjoshi

Staff

Hi AEK,

Can you share us below output lets say after 55 days if you have collected.

diag debug app update -1

diag debug enable

Thanks, Salon

AEKAuthor

SuperUser

Thanks for your response, Joshi

Unfortunately I didn't collect these logs when the issue occurred. But I'll do so if it occurs again.

AEK

sw2090

SuperUser

as far as i know there is some grace period here. I think the device lists the expiry date without grace and the support portal list it including grace. So this means the device will show you license expire couple of days earlier than it really does.

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