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jotaherre_94
New Member
June 11, 2024
Question

Synchronization Problem in Fortigate Cluster

  • June 11, 2024
  • 3 replies
  • 2348 views

Dear all, good afternoon! All good? Recently we detected a behavior in our Fortigate cluster, where there are 3 boxes configured, and one of them presented a Not Synchronized error. When you see the HA screen, the synchronization error was due to "system.npu" .

 

We noticed that in box 01 (which is operational), there is no configuration that exists in box 03 (problematic), which is a configuration line called "config np-queues"

 

Could you tell me why this problem occurs?

3 replies

jotaherre_94
New Member
June 11, 2024

Evidence of the error on the HA screen

2024-06-11 13_47_22-FortiGate - FGT-DC-01.jpg

Hong_FTNT
Staff & Editor
Staff & Editor
June 12, 2024

Hi @jotaherre_94,

 

You can run the following command and compare the outputs:

 

show system npu

 

You can run "diagnose sys ha checksum recalculate" to see if it helps. If not, you can copy the config from the primary and paste it on the problematic FortiGate. 

 

Regards, 

DPadula
Staff & Editor
Staff & Editor
June 13, 2024

Hi @jotaherre_94,

 

  1. You can disconnected the FGT-DC-03 FGT from the cluster;
  2. Factory reset it via command 'execute factoryreset'
  3. Then add the HA settings again;
  4. Reconnect to the HA Cluster.

 

Give it some time to start the synchronization from scratch. 

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