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Ralph1973
New Member
September 15, 2016
Question

sslvpn not working after upgrading to 5.2.8

  • September 15, 2016
  • 1 reply
  • 2861 views

Hello, I have a nasty problem with a customer.

I upgraded their Fortigate 200B cluster from 5.2.3 via 5.2.5 to 5.2.7

Then the sslvpn tunnel mode doesn't work anymore. I tried to fix this but with no luck so far (and I am still waiting for Fortinet support to have an answer). In the meantime I upgraded to 5.2.8, hoping this would solve it (release notes show a lot -though not that relevant- sslvpn fixes)

What happens is that user doesn't get an ip, debug says:

 

3:root:12596]rmt_tunnel.c,sslvpn_tunnel_handler,49, Calling rmt_conn_access_ex. [73:root:12596]rmt_websession.c:342 decode session id ok, user=[userabcd@abc.nl],group=[ldap-vpn-admin],portal=[full-access],host=[10.31.131.25],realm=[],idx=0,auth=16,login=1473756351 [73:root:12596]rmt_tunnel.c,sslvpn_tunnel_handler,151, Calling tunnel. [73:root:12596]tunnel_state.c:1266 0x424a9e00:0x424aa100 sslvpn user[userabcd@abc.nl],type 16,logintime 0 vd 0 [73:root:12596]tunnel_state.c:1294 [style="background-color: #ffff00;"]no more IP address available.[/style]

 

[style="background-color: #ffffff;"]I have reviewed all settings (ip pools), restarted sslvpn daemon, but no luck.[/style]

[style="background-color: #ffffff;"]Customer wants to downgrade to 5.2.3 now (it takes 2,5 days with Fortinet support already) but that's not so easy and actually not wise ...[/style]

 

[style="background-color: #ffffff;"]Anyone who experienced same issues and know an answer?[/style]

 

[style="background-color: #ffffff;"]KInd regards,[/style]

[style="background-color: #ffffff;"]Ralph Willemsen[/style]

 

 

1 reply

Ralph1973
Ralph1973Author
New Member
September 20, 2016

For your information, this problem is solved.

What happened? The customer did  use old Forticlient software. This was not clear from the debug output, but after researching.

 

Regards,

 

Ralph