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Tutek
Tutek
New Member
February 10, 2022
Question

SSL VPN troubleshooting

  • February 10, 2022
  • 1 reply
  • 2405 views

Hi,

how could I troubleshoot unsuccessful SSL VPN connections to Fortigate, I have a client that send me screenshot with error "Unable to logon to the server. Your username or password may not be configured properly for this connection. (-12)"

How could I dig into this issue, other users connecting without problem so config is right, we use windows NPS as authentication for users. I checked this user domain account and is enabled and active.

I found a command:

diagnose debug application sslvpn -1
diagnose debug enable

but this is rather for live monitoring, how could I find a reason for this unsuccessful SSL VPN connection from two days ago. On Fortianalyzer in SSL & Dialup Ipsec I see only successful connections. 

1 reply

akristof
Staff
akristof
Staff
February 14, 2022

Hello,

 

Thank you for your question. From logs, you can only check if the username was used for authentication and if the authentication was ok or not. Other than this, live debug is only option to see what is wrong. With sslvpn use also fnbamd (process for authentication).

diag debug app sslvpn -1

diag debug app fnbamd -1

diag debug console time en

diag debug enable


And then user needs to try connect and if he will get error, you should be able to trace based on this public IP address and username used for authentication.

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