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Maliktauseef
Visitor III
August 9, 2024
Solved

SSL VPN stuck on connecting issue

  • August 9, 2024
  • 3 replies
  • 1941 views

Hi Everyone,

 

I'm facing a strange problem, I have 2 usernames which are working fine on different machines but on some specific machines as soon i hit connect it got stuck on connecting with no progress. I'm facing this issue on windows 10 pro machines. personally i have tested it on windows11 and it's working fine on them.

 

I'm unable to see any logs when the user is stuck on the connecting stage.

 

 

 

Best answer by kumarh

Make sure to disable the IPV6 on network adapter. Also check the DNS setting and disable the windows firewall

3 replies

pmeet
Staff
Staff
August 9, 2024

To troubleshoot this :

 

1) Please install a wireshark on the client machine and check if the VPN traffic is even generated or leaving through the computer

2) If the traffic is not seen on capture then it simply means that its an issue on endpoint,

3) Check for any third party AV software on the PC that might be preventing it for connecting

 

kumarh
Staff
kumarhAnswer
Staff
August 9, 2024

Make sure to disable the IPV6 on network adapter. Also check the DNS setting and disable the windows firewall

Maliktauseef
Visitor III
August 9, 2024

disabling IPv6 solved the issue.