Visitor III

Solved

SSL VPN stuck on connecting issue

Forum|Forum|1 year ago
August 9, 2024
3 replies
1941 views

Hi Everyone,

I'm facing a strange problem, I have 2 usernames which are working fine on different machines but on some specific machines as soon i hit connect it got stuck on connecting with no progress. I'm facing this issue on windows 10 pro machines. personally i have tested it on windows11 and it's working fine on them.

I'm unable to see any logs when the user is stuck on the connecting stage.

FortiClient

Best answer by kumarh

Make sure to disable the IPV6 on network adapter. Also check the DNS setting and disable the windows firewall

Staff

To troubleshoot this :

1) Please install a wireshark on the client machine and check if the VPN traffic is even generated or leaving through the computer

2) If the traffic is not seen on capture then it simply means that its an issue on endpoint,

3) Check for any third party AV software on the PC that might be preventing it for connecting

kumarhAnswer

Staff

Make sure to disable the IPV6 on network adapter. Also check the DNS setting and disable the windows firewall

MaliktauseefAuthor

Visitor III

disabling IPv6 solved the issue.