SSL VPN disconnect after some time

Forum|Forum|3 years ago
March 7, 2023
5 replies
2830 views

i have user reporting that their SSL VPN connection will auto drop even though status is showing connected.

fortiOS version is 6.4.11, FG401-E.

connection to internal network will drop.

is there a policy to auto drop/disconnect users after 40 mins ?

gfleming

Staff

It should stay online. Are you sure the user isn't going idle? Or the wi-fi connection is not stable? If it's just one user having problems find things that differentiate them: different OS version, Different client version, home network issues, etc. etc.

yeowkm99Author

New Member

user was very sure he is not idle. eg he was typing email/MS teams, suddenly drop VPN connection.

gfleming

Staff

If it's just the one user with issues find things that differentiate them: different OS version, Different client version, home network issues, etc. etc.