SSL-VPN,AD Cannot attract users

Hi Gumo,

Thank you for reaching out. If you are using forticlient to connect to the vpn at what percentage does the connection fail. Also it is recommended to review config make sure if you are using split-tunnel for your sslvpn portals and have user accounts belonging to different sslvpn user groups that the firewall policy ordering is correct where the top policy on the list with source interface as ssl.root has the right usergroup. If the issue is purely about sslvpn I recommend running sslvpn and fnbamd debugs as well as saml debugs if applicable:
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di vpn ssl debug-filter src-addr4 x.x.x.x -------- use this command if you want to filter to single connection attempt where x.x.x.x is the public ip or the connecting forticlient agent

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If it is a more general problem with user accounts not pulled properly from for ldap or other authentication servers I recommend providing more details about the issue or open a ticket with support.

Thank you,

saleha

Hello @Gumo ,

 Can you check  that the user group used for ssl vpn includes the correct users. Also verify the remote authentication( LDAP or RADIUS)  server config and users are correctly mapping to that or not.

Hello Gumo,

Please ensure the groups and ou by running dsquery on your AD that are being used as filter.

Also, create one realm and assign it to one group. After that try connecting and run the following debugs while trying to authenticate.

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By running the following debugs you will find the reason why it is not matching. For instance, no DN found. Make sure you are using those groups on firewall policies too.