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TripoV
New Member
October 4, 2024
Question

Some video games are randomly losing connection

  • October 4, 2024
  • 11 replies
  • 3742 views

Hello, I have a fortigate 100 e physical firewall in my firm and when we play some games, we get dropped randomly, but consistently. Sometimes it takes one minute, sometimes 10, 15, but sooner or latter it happens.

Some games are fine - nothing happens, others display this behaviour consistently.

We are on a domain but the same happens with local users connected through the firewall. I am not sure what settings in the admin panel could interefere with this but help is appreciated.

11 replies

Atul_S
Staff & Editor
Staff & Editor
October 4, 2024

Hi Tripo,

 

To exactly answer your query is same as looking for a needle in haystack as there will be many reasons for the drops. I would advise start looking at the policy level and if you have UTMs applied, start taking them off(each time you do this, clear the session for the test machine) one by one and test the connection each time to isolate in case if any one the UTM is dropping the connection randomly. Thanks,

TripoV
TripoVAuthor
New Member
October 4, 2024

Thank you for the quick response. I assume what you are talking about can be looked at the policies, but I can't see anything regarding UTMs there. Maybe Im not looking at the correct thing.

Screenshot 2024-10-04 083726.png 

Atul_S
Staff & Editor
Staff & Editor
October 4, 2024

Hi,

If you expand the + sign on the right for the correct pair(If your host machine is coming via wifi, expand the port2-wan1 pair and look for the policy that is serving this connection. Within that policy you, check if any UTMs are applied. Attached image is for your reference.

 

Thanks,

 

 

 

Jesuis160
New Member
May 13, 2025

Hey there!

It sounds like the random disconnections you’re experiencing might be related to firewall or network settings that are affecting certain game traffic. To help avoid these kinds of interruptions, I would suggest checking your FortiGate settings for anything related to timeouts or network traffic shaping that might be causing this.

If you want to avoid these types of issues while still enjoying games, I’d recommend checking out FAF Games Unblocked . It's a great platform that offers over 200 free games, and because the site is unblocked, you won’t run into these kinds of problems that typically occur with more restrictive networks. Plus, the games are lightweight, so they won’t strain your network either.

This might be a good alternative to test out, especially if you’re looking for a seamless gaming experience without the hassle of constant disconnects!

jasicarose75
New Member
December 17, 2025

@TripoV wrote:

Hello, I have a fortigate 100 e physical firewall in my firm and when we play some games, we get dropped randomly, but consistently. Sometimes it takes one minute, sometimes 10, 15, but sooner or latter it happens.

Some games are fine - nothing happens, others display this behaviour consistently.

We are on a domain but the same happens with local users connected through the firewall. I am not sure what settings in the admin panel could interefere with this but help is appreciated. Also try checking the QoS (Quality of Service) policies for games, as this can help improve connection stability. If all these settings are correct, but the problem persists, the problem may be with your network settings or specific protocols. While you are dealing with the technical aspects, you can also take a break and distract yourself by reading at https://casinosanalyzer.com/casino-games/scratch-cards about online games. This is a great way to relax a little after such problems. I hope your issue will be resolved quickly and everything will start working stably. If these settings are in order, try testing with other equipment or network connection to rule out possible problems with the provider or hardware itself.


If I were you, I would check your firewall settings, especially the settings related to NAT, as well as the rules for controlled connections and sessions.

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