Skip to main content
Pro_IT_Support
Visitor III
December 19, 2023
Solved

SOLUTION - FortiClient Console Pop-up Annoying or Intrusive

  • December 19, 2023
  • 1 reply
  • 4575 views

PROBLEM:  Customer reports FortiClient Console launches at random intervals throughout the day interrupting work flow.

 

BACKGROUND:  I had a customer who complained that FortiClient continued to pop-up at random intervals and was disrupting conference calls, Zoom meetings, YouTube videos, web surfing, etc.  We could reproduce the issue but not trigger the behavior with any repeatability.

 

SOLUTION:  Disable the option in the Endpoint Profiles => System Settings => User Identity Settings for "Notify Users to Submit User Identity"

 

NotifyUsersToSubmit.png 

Best answer by Pro_IT_Support

It is worth noting that the default for this setting is disabled.  Meaning my issue was self-inflicted.

1 reply

Pro_IT_Support
Pro_IT_SupportAuthorAnswer
Visitor III
December 19, 2023

It is worth noting that the default for this setting is disabled.  Meaning my issue was self-inflicted.

Thought Leadership Security Summit. Outpace New Threats with AI - enhanced defense. Tuesday, Septmeber 15, 8:30 AM - 2:30 PM PT. The Golf Club at Newcastle, WA.
Fortinet Flag the Hack. Wednesday, August 26, 9:00 AM - 5:00 PM ET, COSM, Atlanta, GA.