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intra79
intra79
New Member
July 2, 2021
Question

SNMP Fortigate : timeout - not responding..

  • July 2, 2021
  • 2 replies
  • 2979 views

I would like to request information from my Fortigate via the SNMP protocol, so I configured the protocol, community etc. on the web interface, then activated the protocol on an internal interface to make it operational. However, I have no answer from my Fortigate during the requests: Timeout,...

 

I don't used VDOM

 

    2 replies

    FortiNitish
    Staff
    FortiNitish
    Staff
    July 20, 2023

    You can capture traffic in your fortigate on port 161 and 162 and check if you are receiving the first packet from SNMP manager .

     

    Since you have mentioned you are getting timeout errors, if you have trusted hosts enabled at all, then you will need to add the IP of your polling/trap server as a trusted host.

    parteeksharma
    Staff
    parteeksharma
    Staff
    July 20, 2023

    Hi intra79,
    If trusted host is enabled on fortigate devices, then you need to allow the server IP in trusted host list. Kindly check below link for more details:

    https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-SNMP-fails-due-to-trusted-hosts/ta-p/192928

    Also please let us know if Fortigate is configured in HA environment?

    Regards,
    Parteek

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