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ReneW
ReneW
New Member
August 22, 2023
Question

Slow / incomplete download from https://downloadservice.fortinet.com from Germany

  • August 22, 2023
  • 9 replies
  • 5629 views

Since some days i try to download a FortiMail Image (FML_VM-64-v740.F-build0546-FORTINET.out.ovf.zip) from

https://support.fortinet.com/Download/FirmwareImages.aspx

 

The file download itself comes from

https://downloadservice.fortinet.com

 

It is impossible to get a whole 230 MB file downloadet.
The transfer rate is extremely low and after about 20 to 30 minutes the download stops and is broken / incomplete.

 

I tried different browsers on different networks.

Our IT supplier tried it also on his network with the same result.

My internet provider is Deutsche Telekom

 

Does anyone other from Germany has this problem?

Is there a alternate method of downloading this file?

    9 replies

    ReneW
    ReneWAuthor
    New Member
    August 23, 2023

    Because nobody from Fortinet can help with this problem it tried to use some US Proxy Servers to download this f*** 230 MB image file.

     

    Only way to get it was https://www.hidemyass.com/de-de/proxy

     

    1. With your own browser go to the image download section
    https://support.fortinet.com/Download/FirmwareImages.aspx

    2. Begin to download the image.

    3. Stop the download.

    4. Get the download file URL from your browser

    5. Paste the URL to the above proxy service (Use USA / NewYork Host)

    6. Download ...

     

    I wonder how it is possible that a company whose main business is to establish IP connections is not able to establish appropriate peerings with other providers so that their software can be easily downloaded in Europe

      mclegg
      Staff & Editor
      mclegg
      Staff & Editor
      September 7, 2023

      Hi Rene,

       

      We are aware of the situation, however there is not much we can do about it.

      The problem is not with our servers, or indeed any ISP that we use, but with the peerings from Germany to USA which we are not responsible for.

      As you can see from the other responses in this thread, it looks like DTAG has an issue, and not Fortinet.  

      I would suggest you open a ticket with your ISP who can check into any peerings they have with DTAG.

        nct
        nct
        Visitor III
        September 5, 2023

        Hey,

         

        i have the same problem from three diffent internet connections from AS3320 (= "Deutsche Telekom AG a.k.a DTAG). 

         

        Only 20-30 kb/s and the download aborts at about 40 % 

        I was trying to download multiple FortiGate images. 

         

        After the download fails i have only a "DownloadFirmware.htm" which shows in a Browser: 

        "Error executing your request, please try again later."

         

        Other ISP seems to be working. 

        Wolle
        Wolle
        New Member
        September 5, 2023

        We have the same problem.
        Also Provider "Deutsche Telekom".

        fslomka
        fslomka
        New Member
        February 14, 2024

        Also the same problem here in 2024

        Provider WNT in Austria

        roberix
        roberix
        New Member
        February 18, 2024

        Same Problem on ISP A1 in Austria

        Rajan_kohli
        Staff
        Rajan_kohli
        Staff
        February 18, 2024

        Hi,

         

        you can call the support line and they can send you the required file in the attachments of ticket update

         

        Regards

        Rajan

        rlrspf
        rlrspf
        New Member
        March 5, 2024

        Downloads are super slow. I'm getting 132KBs. It's taking me 30 minutes to download a 190MB file. We have a 10 Gb connection

        haniyassin
        haniyassin
        New Member
        April 29, 2024

         I'm from Yemen, and I have same problem too.

        I tried vpn, proxy and still can't download any file...!

        I get "DownloadFirmware.htm" instead.

        I asked my friend (in Egypt) to try download the file, but He stuck with the same problem too.

         

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