Skip to main content
ac1
ac1
Explorer III
October 5, 2021
Solved

SIP calls drop after 30 seconds

  • October 5, 2021
  • 1 reply
  • 13088 views

Hi all,

I have disabled VoIP inspection, but the problem persist.

The pbx is within the network like all ip phones.

The STUN server on the pbx is enabled.

 

The calls work beyond 30 seconds only without the STUN server and with the pbx published by the VIPs.

 

Do you have any suggestion?

 

Thanks in advance

ac

Best answer by ac1

I resolved this issue. The problem was on PBX.

I disabled the STUN server on PBX and leaved only the external ip address with the public ip of FortiGate.

The call never did not stop.

 

I hope it will be useful

1 reply

bfakhriddi
bfakhriddi
New Member
October 6, 2021

make sure sip alg is disabled, create voip services with rtp and sip ports and allow them in the policy to/from sip server , create vip with ur sip server and include it to that  policy. the best practice is to run voip inside of the ipsec vpn (if between remote sites)and turn off nat and any security profiles.

ac1
ac1Author
Explorer III
October 7, 2021

I don't have security profiles applied, and I'm sure sip alg is disabled:

(settings) # show 
config system settings
 set sip-nat-trace disable
 set default-voip-alg-mode kernel-helper-based
 set gui-dns-database enable
 set gui-voip-profile enable
end

(session-helper) # show
config system session-helper
edit 1
 set name pptp
 set protocol 6
 set port 1723
 next
 edit 2
 set name h323
set protocol 6
 set port 1720
 next
 edit 3
 set name ras
 set protocol 17
 set port 1719
 next
 edit 4
 set name tns
 set protocol 6
 set port 1521
 next
 edit 5
 set name tftp
 set protocol 17
 set port 69
 next
 edit 6
 set name rtsp
 set protocol 6
 set port 554
 next 
 edit 7
 set name rtsp
 set protocol 6
 set port 7070
 next
 edit 8
 set name rtsp
 set protocol 6
 set port 8554
 next
 edit 9
 set name ftp
 set protocol 6
 set port 21
 next
 edit 10
 set name mms
 set protocol 6
 set port 1863
 next
 edit 11
 set name pmap
 set protocol 6
 set port 111
 next
 edit 12
 set name pmap
 set protocol 17
 set port 111
 next 
 edit 14
 set name dns-udp
 set protocol 17
 set port 53
 next
 edit 15
 set name rsh
 set protocol 6
 set port 514
 next
 edit 16
 set name rsh
 set protocol 6
 set port 512
 next
 edit 17
 set name dcerpc
 set protocol 6
 set port 135
 next
 edit 18
 set name dcerpc
 set protocol 17
 set port 135
 next
 edit 19
 set name mgcp
 set protocol 17
 set port 2427
 next 
 edit 20
 set name mgcp
 set protocol 17
 set port 2727
 next
end

And I rebooted the FortiGate, but the problem persist.

ac1
ac1AuthorAnswer
Explorer III
October 12, 2021

I resolved this issue. The problem was on PBX.

I disabled the STUN server on PBX and leaved only the external ip address with the public ip of FortiGate.

The call never did not stop.

 

I hope it will be useful

    Terms & ConditionsAccessibility statement