Skip to main content
RinoBroer
RinoBroer
Explorer III
October 29, 2022
Solved

SFTP configuration backup fails if there is an @ in the username

  • October 29, 2022
  • 6 replies
  • 8177 views

Hi there,

 

SFTP configuration backup fails if there is an @ in the username, Is this configuration not supported?

 

execute backup config sftp <file name> <SFTP server> <username@domain.com> <password>

 

Best answer by gfleming

Suggest you open a TAC case sounds like this is something that will need to be fixed in FortiOS.

6 replies

gfleming
Staff
gfleming
Staff
October 30, 2022

I'm not sure how you can have an @ in a username. How do you SSH to this server? Use the same user syntax as you would when using SSH. SSH is usually "ssh user@hostname". Hostname is what you put in the <SFTP server> field.

RinoBroer
RinoBroerAuthor
Explorer III
October 30, 2022

Would you check that if an @ in the username is supported? Unfortunately, I do not have SSH access to the server because it is an cloud file service that offers SFTP access.

 

See print screen below:

2022-10-30 09_07_43.png

FileZilla can connect without problems, see log:


Status: Connecting to stack.rinobroer.nl...
Response: fzSftp started, protocol_version=11
Command: open "rinobroer@stack.rinobroer.nl@stack.rinobroer.nl" 22
Status: Using username "rinobroer@stack.rinobroer.nl".
Command: Pass: ***************************
Status: Connected to stack.rinobroer.nl
Status: Retrieving directory listing...
Command: pwd
Response: Current directory is: "/"
Status: Directory listing of "/" successful

 

gfleming
Staff
gfleming
Staff
October 30, 2022

DOes logging in work if you omit the domain from the user?

RinoBroer
RinoBroerAuthor
Explorer III
October 30, 2022

I cannot log in with a different username on that particular cloud storage. However, I did test a Synology NAS where I can log in with just a username and it does work properly.

gfleming
Staff
gfleming
Staff
October 30, 2022

So what happens when you try to connect with FileZilla using just rinobroer (without the @stack.rinobroer.nlas) as the username?

RinoBroer
RinoBroerAuthor
Explorer III
October 31, 2022

That obviously doesn't work

Status: Connecting to stack.rinobroer.nl...
Response: fzSftp started, protocol_version=11
Command: open "rinobroer@stack.rinobroer.nl" 22
Status: Using username "rinobroer".
Command: Pass: ***************************
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to server

gfleming
Staff
gfleming
Staff
October 31, 2022

Well then. To be honest this is the first time I've seen a domain as part of a user login to SSH.

Can you escape the @ symbol with a \ to make it work?

execute backup config sftp <file name> <SFTP server> username\@domain.com <password> 

 

RinoBroer
RinoBroerAuthor
Explorer III
October 31, 2022

hostname # execute backup config sftp fgt.conf stack.rinobroer.nl username\@stack.rinobroer.nl ********
Please wait...
Connect to sftp server stack.rinobroer.nl ...
Please wait...
Connect to sftp server stack.rinobroer.nl ...
Send config file to sftp server via vdom root failed.
Command fail. Return code -1

RinoBroer
RinoBroerAuthor
Explorer III
November 6, 2022

Yes this is the same error message

gfleming
Staff
gflemingAnswer
Staff
November 6, 2022

Suggest you open a TAC case sounds like this is something that will need to be fixed in FortiOS.

Terms & ConditionsAccessibility statement