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DennisvanDriel
DennisvanDriel
New Member
October 8, 2022
Question

Robin Doorbel and a yealink T58A business phone

  • October 8, 2022
  • 3 replies
  • 1887 views

I have a yaelink T58A business phone and a Robin Doorbell with a cam in it (h264).

 

If the doorbell calls the phone and answer it, i can see the cam but it is inmeddiatly freeze. Talking is no problem.

 

I take the phone to my home and test it on a draytek system. If i call de doorbell it sees without isues the cam.

 

So it must be something in my fortigate network.

 

I have a fortigate 60E with 7.2.2 (older version was also not working)

And a fortigate 248 switch also with 7.2.2 (older version was also not working)

 

Anybody an idea?

 

Info in the Robin Doorbell

DennisvanDriel_0-1665221601460.png

 

 

 

3 replies

Anthony_E
Staff
Anthony_E
Staff
October 11, 2022

Hello Dennis,

 

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

Regards,

Best Regards
Anthony_E
Staff
Anthony_E
Staff
October 14, 2022

Hello Dennis,

 

We are still looking for an answer to your question.

We will come back to you ASAP.


Regards,

Best Regards
Markus_M
Staff & Editor
Markus_M
Staff & Editor
October 14, 2022

Hi Dennis,

 

try to add Multicast policies and simplify the firewall policies you have, by removing security profiles.

You can trace packets from either node with a packet capture

diag sniff packet any 'host <ip>' 4 0 a

And then you test that situation again. You will see packets on the inbound interface, you should see packets on the outbound interface as well. A packet is seen minimum twice.

If you only see a packet inbound but not outbound, check why that would be happening.

 

Best regards,

 

Markus

 

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