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lsol
lsol
New Member
December 17, 2024
Question

Remote Managed iPad by Fortinet Inc.

  • December 17, 2024
  • 1 reply
  • 1030 views

Hi guys,

 

Some years ago I bought a pre-owned iPad from a guy which have won it from Fortinet at an event.

Now, as I wanted to reset the iPad I'm getting the prompt, this iPad is remote managed by Fortinet Inc.


Is maybe someone having contact to an MDM-team of Fortinet, who could help me out?

As I have checked, the iPad has to be removed on the remote managing server through Fortinet Inc.
I was not able to contact anyone yet.

 

 

IMG_1317.jpg

FortinetInc.jpg

  

 

1 reply

dingjerry_FTNT
Staff
dingjerry_FTNT
Staff
December 17, 2024

Hi @lsol ,

 

In the second screenshot, there is a phone number. Please try to call it.

    lsol
    lsolAuthor
    New Member
    December 18, 2024

    Hi @dingjerry_FTNT 

     

    The number given is the main number of the location in Canada, as I am in Switzerland and only the main number is given it would be ideal if I can contact someone by mail or similar who is responsible for this, which would be easier. If this is not possible, I will of course try to resolve this by telephone.

     

    Best regards

    dingjerry_FTNT
    Staff
    dingjerry_FTNT
    Staff
    December 18, 2024

    Hi @lsol ,

     

    The MIS Email address is for internal use. I can't share it here without permission. Sorry about that.

     

    You may have to call that number first to reach the MIS team.  The number is available from 9 AM - 5 PM, Pacific time (UTC-8), Mon - Fri, excluding Canadian Holidays.

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