Remote access missing in Forticlient managed by EMS

Dear Forum,

I am currently managing all my Forticlient ZTNA editions through Forti EMS server. But there are few users that are experiencing that the Remote Access section, to connect to vpn services is just missing. if i recalled for all users this was configured properly and that the user has used the VPN functions in the past.

Is there a grace period or a threshold that the FortiClient will abide to before it starts loosing its functions?

When installed i had all functionalities, but after a few days i only have 3 of the complete list of options and remote access(most important one) is not one of them.