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registration of evaluation license

Forum|Forum|1 month ago
May 2, 2026
1 reply
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I am new to FortiGate, i am trying to setup evaluation license on a VM for training purpose, im facing a problem in accessing the GUI, i have registered the license once and it was working good and then it did not work on the next day , i have reinstalled the VM and deleted the license from my fortiCloud account, after that i always receive this message when i try to register the license “Error in downloading license : Invalid serial number “

i’ve tried to register it manually on forticloud but not worked, any advise ?

Best answer by msanjaypadma

Hi @E007 ,

Could you please review this article and confirm if it helps resolve your query?

If you have found a solution, please like and mark it as solved to make it easily accessible for everyone.

Thanks,
Mayur Padma

msanjaypadmaAnswer

Staff

Hi @E007 ,

Could you please review this article and confirm if it helps resolve your query?

If you have found a solution, please like and mark it as solved to make it easily accessible for everyone.

Thanks,
Mayur Padma

New Member

HI @msanjaypadma

Could you also check for my situation

i already tried everything (https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGate-VM-Evaluation-license-update/ta-p/352867) and Troubleshooting Tip: Unable to connect to FortiGuard servers by @patelr