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yeowkm99
New Member
August 24, 2022
Solved

Register new hardware to fortinet support

  • August 24, 2022
  • 2 replies
  • 2281 views

Recently we added a new fortinet device to our fortinet support account, but why does it shows only the trial license of 90 days ?

Warranty Support Start Event - Initial Registration of SN at support.fortinet.com

Is there any thing else we need to do to fully register the new hardware. 

Best answer by Rathan_FTNT

Dear Customer,

New devices come with standard warranty of 90days and 1 year hardware coverage 

However Please check if you have purchased a contract code along with it, if so it needs to be registered.

You can contact the customer service team if you have any doubts related to this and they will be addressed.  
https://support.fortinet.com/webchatonline.aspx 

Best regards,

Rathan Subbaiah
Fortinet EMEA TAC Engineer
NSE 4,7

To contact support by phone:
http://www.fortinet.com/support/contact_support.html

Helpful links:
https://community.fortinet.com
http://support.fortinet.com
http://docs.fortinet.com










2 replies

kcheng
Staff & Editor
Staff & Editor
August 24, 2022

Hi @yeowkm99 

 

Have you registered the respective device in the support portal as well? Please refer to the following document to register your new hardware to Fortinet Support:

https://docs.fortinet.com/document/fortigate/7.2.0/administration-guide/893081/registration

Rathan_FTNT
Staff
Staff
August 24, 2022

Dear Customer,

New devices come with standard warranty of 90days and 1 year hardware coverage 

However Please check if you have purchased a contract code along with it, if so it needs to be registered.

You can contact the customer service team if you have any doubts related to this and they will be addressed.  
https://support.fortinet.com/webchatonline.aspx 

Best regards,

Rathan Subbaiah
Fortinet EMEA TAC Engineer
NSE 4,7

To contact support by phone:
http://www.fortinet.com/support/contact_support.html

Helpful links:
https://community.fortinet.com
http://support.fortinet.com
http://docs.fortinet.com