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richa58
New Member
December 26, 2022
Question

Recover or Reset Admin login ForticlientEMS Server

  • December 26, 2022
  • 3 replies
  • 8504 views

So I have been rotating all of my passwords after this latest Lastpass fiasco. I also switched to Keeper and have been having some growing pains with it.

I tried resetting my forticlient EMS server admin password and thought I had everything set, and the password didn't save in the Keeper vault. The password got changed and then I lost the password from the clipboard. Stupid me for not pasting it somewhere else first.

Is there a way from the console to reset or recover the admin password?

I opened a ticket with Fortinet as I have support but thought I would ask on here if it was quicker.

3 replies

gfleming
Staff
Staff
December 28, 2022

I can't find any info on this. Perhaps best to call in to TAC for assistance.

New Contributor III
April 28, 2023

Hello,

 

There is NO provision by product design, to recover the FortiClient EMS admin password.

Unless you have another accessible Super Admin ID on the same EMS server.

 

If it is a critical and huge EMS setup, yes you will definitely be helped by Fortinet TAC, if you have recent DB backup with restore password.

New Contributor III
April 6, 2024

Hello,

 

An option is introduced with EMS v7.2.2 to reset the EMS Admin password.

Please refer the below document

https://docs.fortinet.com/document/forticlient/7.2.0/new-features/465373/password-recovery-for-ems-administrators-7-2-2

 

BR

Jay