Skip to main content
pnunan
pnunan
New Member
May 8, 2020
Question

Push notification to apple devices

  • May 8, 2020
  • 1 reply
  • 16523 views

Starting sometime in the last 24 hours push notifications to Apple devices stopped working. Phone never displays the prompt, entering token works fine. Push is working on android devices. We are seeing the FAC send the push notice and waiting for reply. We are seeing the outbound traffic on the edge Gate, no return traffic except for android devices. Anyone else seeing this issue?

I would like to see if this is a larger issue or something internal to us.

 

Thank you in advance for your input.

Phil

    1 reply

    lynx
    lynx
    New Member
    May 11, 2020

    I noticed the same this morning. Android devices get the push notifications just fine, but iOS devices do not get the notification. FAC sends the notice to Apple APN successfully, but it doesn't arrive to the end device (tested with two different iOS devices with different iOS versions). Probably something bigger and very annoying. 

    pnunan
    pnunanAuthor
    New Member
    May 11, 2020

    Contact TAC there is apparently a change at apple that effects certain Firmware on FAC. A none intrusive update appears to have corrected the issue.

    lynx
    lynx
    New Member
    May 12, 2020

    Lucky you, that you got this issue solved easily.

     

    I raised a ticket and even if it's obvious from the PCAP done on FAC, that FAC tries to authenticate to Apple APN with a revoked certificate and gets rejected (while our FortiGate renewed the certs on 8th of May and probably push notification from FAC started failing since then), the consultant assigned to the ticket fails to give a proper advice (asking about firewall policies, asking to do some voodoo magic on APN certificates residing on FortiGate, etc.).

     

     

    And I am a bit hesitant to do any upgrades on my own yet, but it is quite annoying. Well, let's see how it finally turns out. 

    Terms & ConditionsAccessibility statement