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Product is locked , can't be registered

Forum|Forum|1 year ago
February 13, 2025
4 replies
1481 views

How my product is locked why I can't registered

Please help urgently

Best answer by dingjerry_FTNT

Hi @Bob25 ,

I can see that your FGT is locked as Export Alert.

So please contact our Global Trade Compliance Department at exportalert@fortinet.com

dingjerry_FTNT

Staff

Hi @Bob25 ,

Some questions:

1) Where are you? I mean, which country are you in?

2) Where is the FGT? Is the FGT with you or in another country?

3) How did you get this FGT?

4) Did you check it with the company that sold you the FGT?

dingjerry_FTNTAnswer

Staff

Hi @Bob25 ,

I can see that your FGT is locked as Export Alert.

So please contact our Global Trade Compliance Department at exportalert@fortinet.com

Bob25Author

New Member

Hi @dingjerry_FTNT

I send à email in my Global Trade Compliance Department at exportalert@fortinet.com

They not answer my and not help me

This is my what I send

Thank you for providing us with your support, our equipment has been blocked for months without any explanation??,

here is the serial number of the machine.

FG1.................

looking forward to your response, its urgent

greetings!

dingjerry_FTNT

Staff

Hi @Bob25 ,

When did you send this Email? Did you get an autoresponse Email?

If you sent this Email this weekend, please wait for a response until tomorrow a least since it's a holiday in the US today and I believe that the Global Trade Compliance Department is based in the US.

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