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Joerg01
Joerg01
Explorer
January 11, 2024
Solved

Problems with remote APs after update to version 7.4.X

  • January 11, 2024
  • 6 replies
  • 3029 views

Hi there,
I have updated the Fortigate 101F to version 7.4.X. Since then there have been problems with the homeoffice access points FAP-C24JE.
Whenever the routers get a new WAN IP, all devices on the LAN ports of the APs are offline or cannot connect to the Internet or the Fortigate.

The AP is displayed as online in the FGT and the WLAN clients can also connect and are online.
It seems as if the AP has forgotten the configuration for the LAN ports.

After restarting the AP, everything works again.Unbenannt.JPG

Best answer by Joerg01

I have downgraded to the major version v7.0.13 build0566. Now everything works stable again.

6 replies

Anthony_E
Staff
Anthony_E
Staff
January 15, 2024

Hello Joerg,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Best Regards
    Anthony_E
    Staff
    Anthony_E
    Staff
    January 18, 2024

    Hello,

     

    We are still looking for someone to help you.

    We will come back to you ASAP.


    Regards,

     

    Best Regards
      Hong_FTNT
      Staff & Editor
      Hong_FTNT
      Staff & Editor
      January 18, 2024

      Hi @Joerg01,

       

      What is the firmware version of the FortiAP? Do you have split-tunneling enabled? Please refer to https://docs.fortinet.com/document/fortiap/7.4.2/fortiwifi-and-fortiap-configuration-guide/238787/remote-wlan-fortiaps

       

      Regards, 

        Joerg01
        Joerg01Author
        Explorer
        January 22, 2024

        We have already installed the latest firmware 5.4.5 Build 0244 on the AP.

        Split tunneling is used and works perfectly.
        The problem only affects the LAN ports of the AP.

        sahmed_FTNT
        Staff & Editor
        sahmed_FTNT
        Staff & Editor
        January 22, 2024

        Hello, kindly also make sure AP's have the latest firmware version which are compatible with FGT version

          Joerg01
          Joerg01AuthorAnswer
          Explorer
          January 25, 2024

          I have downgraded to the major version v7.0.13 build0566. Now everything works stable again.

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