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dmallam5
New Member
July 6, 2021
Question

Problems with FortiClientVPN 7 installation

  • July 6, 2021
  • 9 replies
  • 45937 views

I downloaded FortiClientVPN_7.0.0.22_OnlineInstaller  for MacOS, but when I try to install it I getthea message "No updates found". MacBook Pro Intel, BigSur 11.4 

    9 replies

    Toshi_Esumi
    SuperUser
    SuperUser
    July 6, 2021

    I had a similar problem when Big Sur came out first time. I don't know which side was the problem but how I fixed it was to clean up the disk thoroughly and removed any remnants of forti-something by following an online article, which I don't remember where, then I could successfully installed 6.4.

    dmallam5
    dmallam5Author
    New Member
    July 6, 2021

    Thanks, but it doesn't work for me and FC7. No problems with 6.4 and previous.

     

    toshiesumi wrote:

    I had a similar problem when Big Sur came out first time. I don't know which side was the problem but how I fixed it was to clean up the disk thoroughly and removed any remnants of forti-something by following an online article, which I don't remember where, then I could successfully installed 6.4.

    EduardoHdez71
    Visitor III
    March 1, 2022

    Same issue here with MacOs Monterrey (12.2), Mac Book M1 Pro

    macie-korte
    Visitor III
    March 7, 2022

    Same issue here.  My Mac had some hardware problems.  I took it to the Apple store and got it fixed.  While there. they wiped my hard drive and installed the latest version of MacOS (Monterey 12.2.1).

     

    Because I lost all of my data and applications, I restored from a Time Machine backup.  Something went wrong with the Forticlient VPN restore, so I took steps to completely remove it.  I followed instructions from https://www.imymac.com/powermymac/uninstall-forticlient-mac.html including I did install PowerMyMac, removed all files related to Forticlient, and rebooted.

     

    No matter what I've tried, Forticlient's VPN installer downloaded from https://www.fortinet.com/support/product-downloads#vpn says "No updates found".  I just want to install from scratch!!!  Please help so I can work again!

     

    Screen Shot 2022-03-07 at 9.03.44 AM.png

    naibaho
    Visitor III
    March 7, 2022

    I have same issue with MacBook Pro Catalina.

    Previously, I have FC 6.0 Installed and try to install FC 7.0 says "No updates found".

    Try to remove FC 6.0 by deleting all file related to FC 6.0 still no luck.

     

    Solve by removing FC 6.0 with  ForticlientUninstaller helper found in Application dir then install FC 7.0.

     

    macie-korte
    Visitor III
    March 7, 2022

    Running the FortiClientUninstaller was a good idea but unfortunately does not work for me. 

     

    I had to restore the FortiClientUninstaller file from my time machine backup first and then run it.  However, it does not working for me.  After I click "Uninstall" it just hangs forever for me - I tried waiting 30 minutes before quitting.   

     

    Screen Shot 2022-03-07 at 2.15.04 PM.png

    macie-korte
    Visitor III
    March 7, 2022

    Ok, I got it working after some fiddling!  So it seems the forticlient installer will not work if it thinks forticlient is already installed - even if the application files are corrupt or if they have been systematically deleted.

     

    Likewise the forticlient uninstaller will not work if the Forticlient application does not exist.  This means users are stuck in a catch-22 if their installation gets corrupted.  They can't Uninstall because the Uninstaller doesn't think it is installed.  It can't reinstall because the Installer thinks it's already installed and will only allow updates.  So no way backwards and no way forwards.

     

    I think this can and should be improved upon on FortiClient's side.  The Uninstaller should work even if not all the pieces are there,  The Installer should allow a user to install even if it thinks the Application is already installed.

     

    The only reason I was able to get out of this situation is because my Time Machine backup had the FortiClient program and the FortiClientUninstaller still stored under the Applications folder from an old backup.  I was able to bring these files back.  The FortiClient Application itself would not run - just showed a white screen, but bringing it back at least made the Uninstaller run which then made a fresh install possible.

     

    So, problem solved for me.  But if I had file corruption and no backups, from what I can tell there would be no way out of the problem!

    Mauricio1
    New Member
    September 21, 2022

    I am having this same problem. Someone know how to solve?

    markp7757
    New Member
    November 26, 2022

    I had the same issue "No Updates" but as I had just time machine restored my iMAC the apps would not run that I had in the Application Folder, Restore from Time Machine did not work and I could not install a new version.

     

    Tried to remove all the files I could about Forticlient but still no luck.

     

    Luckily I had a very old copy of the Forticlient  DMG so when I opened that it had the installer and uninstaller....so I ran the uninstaller and its said successful!

     

    Then tried the latest updater that was giving me problems before and now it worked....I have the latest VPN up!

    So11a
    New Member
    January 17, 2023

    I had the same problem. I used firefox instead of safari and I downloaded the ZTNA edition and it worked.

    shewbs
    Explorer
    February 7, 2023

    This was a helpful thread.

    I had the "No updates found." problem on M1 Mac while trying to install v7.

     

    Uninstalling the incumbent v6 using its bundled installer did the trick, Forticlient 7.0.7 was then downloaded and installed successfully.

    briegler
    Visitor III
    September 13, 2023

    The solution mentioned here worked for me:

    https://community.fortinet.com/t5/Support-Forum/Problems-with-FortiClientVPN-7-installation/m-p/206301

    "

    remove the following directories on your Mac:

     

    sudo rm -rf /Library/Application Support/Fortinet

    rm -rf /Users/<username>/Application Support/Fortinet

    rm -rf /Users/<username>/Application Support/FortiClient

    "