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fleminsa
New Member
April 28, 2022
Question

Problems using Forticlient with MAC OSX Monterey

  • April 28, 2022
  • 14 replies
  • 145148 views

I am unable to launch Forticlient with MAC OS Monterey.  Whenever I try to connect I get the prompt, open security & privacy settings and allow system software from Fortitray.  When I go there there isn't anything for me to allow fortitray.  

14 replies

NickBurns
Visitor III
September 21, 2022

I'm running EMS v7.0.6 and just added a new MacBook running Monterey (12.6).  After the install finished (FortiClient 7.0.6), the FortiClient GUI is completely grayed out - you can't click on anything.  I confirmed that the 2 network extensions were present as described above, and added all of the components to have "Full Disk Access" as described above - nothing, no change.  Tried uninstalling 7.0.6 and installing 7.0.7 - no difference.  Did a little troubleshooting with Support.  If you select the MacBook in EMS and choose "Deregister" from the Action menu, the FortiClient responds on the Mac and goes to the Telemetry tab for a connection.  If you put in the EMS Server and ZTNA Key, FortiClient with connect and register successfully with EMS.

However, this didn't solve the problem.  After you quit FortiClient or reboot, the GUI becomes grayed out again.  It seems like something doesn't load properly, but by resetting the connection, everything works temporarily.  Still working with Support...

Caroline
New Member
October 10, 2022

After I have tried almost all the things written in this board, I still have a problem to connect to FortiClient 7.0 with MAC OS Monterey.

When I try to connect FortiClient, I get a popup window saying that "FortiTray wants to make changes.  Enter an administrator's name and password to allow this. FortiTray wants to use the "system" keychain."  Although I enter the name and password, nothing would happen and FortyClient just freezes.

uninstalled and re-installed FortiClient7.0 2-3 times, but it doesn't work.

What I have found different from the reports from other people is that no description like "the Allow option available for FortiTray" can be found on System Preferences in Security & Privacy.

Does anyone experience the same problem?

hkabla
New Member
November 21, 2022

I'm experiencing the same issue on MacOS Ventura, tried the @FreddyE suggestions but none worked. Still having that box that asks "...To connect to a VPN with FortiClient, open Security & Privacy Settings and allow system software from FortiTray."  And it stills does not connect to the VPNCapture d’écran 2022-11-21 à 12.19.20.png

Jroonk
New Member
October 1, 2024

This worked for me for version 7.4 of the VPN client.  My guess is that similar steps will change for different versions of the client.  Maybe different versions of MacOS, but I am using Mac OS 15 Sequoia and the steps seem to be the same since older MacOS versions.  What changed was that the executables that needed exceptions were different between FortiClientVPN 7.0.1 and FortiClientVPN 7.4:

 

https://docs.fortinet.com/document/forticlient/7.4.0/macos-release-notes/223986/special-notices

holnan
Visitor III
December 19, 2024

tengo el mismo problema creería que para las ultimas actualizaciones de Mac no deja arrancar el programa perfectamente