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FortinetRIT
FortinetRIT
New Member
April 19, 2022
Question

Problem with FortiClient VPN 7.0.3 on few Windows Pc's

  • April 19, 2022
  • 2 replies
  • 2586 views

Hi

 


We have upgraded from version 6.4.8 to version 7.0.3 in the hopes that Azure SAML (SSO) would work.

In Mac OS it works as expected and connects with no issues.

On Windows it seems that for three out of a total number of 50+ computers, the user can press "SAML Login" and then the button stays pressed and nothing else happens. No errors pop-up and nothing is listed in the Event Viewer.

I haven't been able to find any logs telling me why it never succeeds or returns with an error.

Has anybody else seen this error?

 

If we try version 7.0.2 of FortiClient VPN, we get an error instead. I will try and see if i can get a screenshot of the error.

2 replies

Markus_M
Staff & Editor
Markus_M
Staff & Editor
April 19, 2022

You could try to use a different version of the FortiClient. See whether a 6.4 does the trick.

 

Best regards,

 

Markus

FortinetRIT
FortinetRITAuthor
New Member
April 19, 2022

I have tested 7.0.2 and 6.4.8, 6.4.7 and down until 6.4.2. All of these gives a pop-up saying something similar to "unsupported response from https://vpn.xxx.xxx:443/"., xxx is of course replaced with the actual URL. This makes me wonder, since a lot of clients have no issues with connecting using 7.0.3 and on Mac OS it works fine for 7.0.2 as well as 7.0.3. Is there any other version of agent i should try?

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