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Problem with FortiAP 321c set up

Forum|Forum|3 years ago
December 26, 2022
29 replies
9356 views

Hi everyone,

Perhaps somebody has the same problem or know how to deal with it. I have a used FortiAP 321c. I also have FortiKey and registered device in FortiCloud. It should be connected directly to the Ethernet. To set up the connection, router need to remember the username and password of the network. I tried to find such options, but without any result.
It doesn’t work through Wi-Fi too. When it is connected to the Ethernet at first, all indicators are becoming green, after that LAN indicator is still green, but the Wi-Fi is turning for another 15–20 seconds yellow, and then stops gloving. Wi-Fi can’t be found by searching. So, I can’t set it up all.

Could you please help us to set up this router and the Wi-Fi connection through it?

Thank you in advance.

gfleming

Staff

FortiAP 321c is not a router it is just an AP. If you plug it in to an existing network using ethernet it should receive a DHCP address. Using that IP you can SSH or HTTPS to the FortiAP and make the config changes you need. Refer to the quick start guide for more info: https://docs.fortinet.com/document/fortiap/hardware/fortiap-321c-quickstart-guide?model=all

If you cannot connect to the AP using IP address then you might need to reset it to factory defaults. There's a small reset button on the AP that you can push down for 10 seconds to reset to factory defaults.

WolandAuthor

New Member

Thank you for advice.

I also have found this instruction.

But the problem is, i can't set it via 192.168.1.2 (ERR_CONNECTION_TIMED_OUT). The same problem with the IP of the local network. That is actually a one of the main problems.

gfleming

Staff

Have you tried resetting it using the reset button?

WolandAuthor

New Member

Yes, of course. Nothing changed.

gfleming

Staff

Can you possibly connect the AP to a different network and use a different PC to try accessing it? I wonder if something on the current network (corporate network?) is blocking somehow. Can you bring it home and plug it in at home to try?

WolandAuthor

New Member

I used 3 different networks - 2 high-speed optical fiber networks, and anothe one - an old reserve network. Still no connection.

gfleming

Staff

What do you mean you used 2 high-speed optical fiber networks? How did you use these networks with the AP? These sound like WAN links?

I'm talking about moving the AP to a completely different network like bring it to your house and plug it in there and see if you can connect to it using your personal home equipment.

DaisyJade

New Member

Sounds frustrating! Since the LAN stays green but Wi-Fi drops, it might be a config issue. Try resetting the AP to factory settings, then set it up fresh through FortiCloud or the web interface. That usually helps with connection problems.

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