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dannyw
dannyw
New Member
October 18, 2018
Question

Problem browsing mobile phone

  • October 18, 2018
  • 2 replies
  • 5957 views

HI Unable to browse Forti's WIFI via cell phone. Through a laptop everything is normal. I have version FortiOS v5.6.6 build1630

 

Thanks

Danny

    2 replies

    makco10
    makco10
    Explorer II
    October 18, 2018

    Hello,

     

    In the Policy, in the source part you have only the subnet address of your lan or you have different types of devices? (Windows PC, Linux PC, Mac)

     

    In this case you have to add Android devices.

     

    In other case see the logs/event of that devices to understand why is the Fortigate denying the traffic.

     

    You can use debug flow to view the events in real time: http://makcotechgeek.com/fortigate-debug-flow-tool/

     

    Regards.

    bmorris
    bmorris
    New Member
    October 23, 2018

    Hi Danny,

     

    Is the client connecting ok?

     

    How is your ESS set up? With Pre-shared key? Captive portal? RADIUS/802.1X? Can you see the client in the associations tab of the monitoring section?

     

    dannyw
    dannywAuthor
    New Member
    October 23, 2018

    Is the client connecting ok?  YES   How is your ESS set up? With Pre-shared key?    YES

     Captive portal? RADIUS/802.1X?  YES

    Can you see the client in the associations tab of the monitoring section?YES

     

    ***A laptop does not have a WIFI browsing problem***

    Cokaroshi
    Cokaroshi
    New Member
    March 6, 2019

    @dannyw did you find the problem? Im having the same problem even restoring to factory defaults, connecting a cell phone to wifi with a general allow policy the phones doesn't reach the internet and then they get disconnected from the wifi.

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