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safwa
safwa
Explorer II
August 15, 2020
Question

problem 224E fortiAP

  • August 15, 2020
  • 2 replies
  • 15117 views

Hello

i have two problem with acces point 224E:

 

1) i have a router with Pool DHCP and we put show ip dhcp binding the AP don't receive any IP from pool and the router don't see the AP as a neighbor !!

so i try to access with default IP address but i can't

problem that i can't access to 224E with any method

 

2) problem reset , i can't reset AP that allow access

so please i need from expert FORTIAP help me and reply me

please i need a solution for the  two problem

 

thanks in advance

 

other  information :

 

model : FAP-224E-I

AP outdoor 

 

 

    2 replies

    safwa
    safwaAuthor
    Explorer II
    August 15, 2020

    Please , i wait fom this forum reply me and help me for this two problem !!

     

    thanks 

    andrewbailey
    andrewbailey
    New Member
    August 15, 2020
    Hi safwa, You joined the forum earlier in the week and posted queries about FortiAPs then. I took the time to reply to you then. I explained this is a forum- it’s isn’t technical support. I also explained to you that if you need urgent support you should raise a ticket to Fortinet support. Again, as I stated last time you will need a support contract to that. As with your last posts there is not enough detail for anyone to help you. You need to provide clear information and ask nicely for people here to help you. The people here will help you in you provide the right information and ask for help nicely rather than trying to demand it. Kind Regards, Andy.
    Toshi_Esumi
    SuperUser
    Toshi_Esumi
    SuperUser
    August 15, 2020

    I think safwa either inherited a 224E from a predecessor or got an used one, so no support. What I would try in those cases is to press&hold the reset button more than 10 sec while power is on, which should factory reset the unit. My guess is with the previous config a VLAN is configured so the DHCP requests don't show up on the non-tagged interface. If you have a proper switch or a FGT, you can sniff what's coming out. But it wouldn't matter when you factory reset it.

    safwa
    safwaAuthor
    Explorer II
    August 17, 2020

    Hello

     

    thanks to reply me and i try and i tell you if the problem is resolved  !!!

     

    So i have other question : I'm looking in the documents and I can't find the maximum signal distance for 224E 

     

    means max coverage !!!!???

     

    i wait to answer me 

     

     

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