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Samuel_J
New Member
June 3, 2021
Solved

Print Guest Management list issue

  • June 3, 2021
  • 1 reply
  • 4250 views

Hello! I created 50 accounts from guest management and when i went to print, nothing happens. The page where i can enter "Break Page After __ Users" comes up and i can type the value and press "OK" and then it just disappears.

 

I have tried changing browser, checking that AdBlock is off but it doesn't work. Can anyone tell me what i'm missing?

 

FortiGate 100E, v6.4.2.

    Best answer by xsilver_FTNT

    Hi,

    that is actually known issue on 6.4.2

    BugID 651412 - Unable to print user data for guest management

    ReleaseNotes - https://docs.fortinet.com/document/fortigate/6.4.2/fortios-release-notes/236526/known-issues

     

    Fixed in 6.4.3

    https://docs.fortinet.com/document/fortigate/6.4.3/fortios-release-notes/289806/resolved-issues 

     

    Quicktest on 6.4.5 (fixed) and 6.4.2 (broken) lab units confirms that.

    1 reply

    xsilver_FTNT
    Staff
    Staff
    June 14, 2021

    Hi,

    that is actually known issue on 6.4.2

    BugID 651412 - Unable to print user data for guest management

    ReleaseNotes - https://docs.fortinet.com/document/fortigate/6.4.2/fortios-release-notes/236526/known-issues

     

    Fixed in 6.4.3

    https://docs.fortinet.com/document/fortigate/6.4.3/fortios-release-notes/289806/resolved-issues 

     

    Quicktest on 6.4.5 (fixed) and 6.4.2 (broken) lab units confirms that.

    Samuel_J
    Samuel_JAuthor
    New Member
    June 14, 2021

    Thank you xsilver_FTNT !

    Did a firmware update and it works now!

    xsilver_FTNT
    Staff
    Staff
    June 15, 2021

    It was expected result. But good to hear that it helped.