Phone reset or lost cannot activate FortiToken
I recently required a factory reset on my cell phone. Soon after I realized I could no longer login to my Fortigate. The problem was both of my logins were protected by Fortitokens. I contacted support and they informed me all I could do was a factory reset of my Fortigate. I did not want to rebuild the Fortigate config from scratch. After some thought I started to look at my backup config files. I was fortunate to have a current backup of the config file of my active Fortigate, which I could just use, but I would be back in the same boat. Fortunately, I have a second Fortigate that is inactive. Using it and looking at an older backup that still had the default admin user info, I copied that information and pasted it into the current backup. This took a couple of attempts to restore the modified config file to the inactive Fortigate. Once I completed it successfully, I was then able to login using the old admin user. Once login I was able to remove both Fortitokens from the active users. I saved this config file, factory reset the active Fortigate and restored it to the saved modified config file. I then reactivated the Fortitoken for only one of the active users and deleted the factory default “admin” user.