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vishal_rawat
vishal_rawat
New Member
January 13, 2026
Question

phGenerativeAI  process on Supervisor is restarting

  • January 13, 2026
  • 2 replies
  • 304 views

We have upgraded Fortisiem cluster setup (1 Supervisor, 2 Worker, and 1 Keeper)from 7.2.6 to 7.5.0. 
Upgrade was successfull. we noticed that the phGenerativeAI process on the Supervisor node is restarting approximately every 3 minutes, which is generating warning alerts. Please guide
@Anthony_E , @Secusaurus   

2 replies

Secusaurus
Secusaurus
Contributor III
January 13, 2026

Hi @vishal_rawat,

Please open a technical support ticket and attach the AOLogs. That's the best way to get the correct support here. I'd assume that there is a task failing in the backend caused by the update.

 

Best,

Christian

NSE8 | Fortinet Advanced MSSP Partner
    vishal_rawat
    vishal_rawatAuthor
    New Member
    January 13, 2026

    Hi @Secusaurus ,
    As i have mentioned we have upgraded supervisor, worker and keeper only. Is it necessary to upgrade collector during upgrade or it is not related to phGenerativeAI  issue?

    Secusaurus
    Secusaurus
    Contributor III
    May 18, 2026

    Hi ​@vishal_rawat,

     

    We now ran into the same issue after an upgrade. I cannot see any crashes in the phoenix.log, but it restarts constantly, just like you described.

     

    Before opening a ticket by myself, was it a “common scenario” for your deployment, you are able to share?

     

     

    btw, for all other readers: No, a Collector is not part of the main cluster and should not be the reason for an error like this.

     

    Best,

    Christian

    NSE8 | Fortinet Advanced MSSP Partner
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