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NeoRant
NeoRant
Explorer III
June 26, 2024
Solved

Personal email quarantine release

  • June 26, 2024
  • 1 reply
  • 2373 views

Hey TEAM,

 

I will try to be clear as I can. My manager wants personal quarantine emails (that are passed as clean) to be automatically released to recipients/staff inbox(exchange)over a particular retention period e.g. 5 days.

 

I told him the only way that I am aware of users releasing their own mails is via quarantine reports -  https://docs.fortinet.com/document/fortimail/7.4.2/administration-guide/907026/managing-the-quarantines My inspection rules are working perfectly, spam reduced SIGNIFCANTLY in my environment, I have full control of inbound mails. I am also manually releasing quarantine mails for staff, not daily, but from time to time, this can be a bit of an overhead though. I suggested to him the quarantine report/release method, but he does not want that method lol.

 

Can he get his wish and if yes, how can this be done?

 

I welcome all suggestions/feedback.

Best answer by datorresv

Hello Neo


The most feasible thing is to release mail through the quarantine report. You must consider that this release is the responsibility of the user and they must generate an awareness campaign.

 

Once the email is released, the sender's account will be placed on the whitelist of the user's mailbox, which will prevent emails from the same sender from falling into quarantine again.

 

Cheers

Diego

1 reply

datorresv
datorresvAnswer
New Member
June 26, 2024

Hello Neo


The most feasible thing is to release mail through the quarantine report. You must consider that this release is the responsibility of the user and they must generate an awareness campaign.

 

Once the email is released, the sender's account will be placed on the whitelist of the user's mailbox, which will prevent emails from the same sender from falling into quarantine again.

 

Cheers

Diego

    NeoRant
    NeoRantAuthor
    Explorer III
    June 26, 2024

    Hello Datorresv

     

    Thank you for your input.

     

    Cheers,

    Neo

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