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justenglabs01
justenglabs01
Explorer II
January 27, 2025
Question

Password Issue with FortiClient EMS 7.4 Server

  • January 27, 2025
  • 4 replies
  • 4302 views

I have built 5 FortiClient EMS servers on Ubuntu.  I cannot log into any of them with the admin user account.  I can authenticate in Ubuntu shell with my other admistrative account at the cli, but not into the GUI with that account.  I have run the admin user account password reset and I still cannot log in.

I am setting this up as a POC and I am using the free version so I cant contact support on this issue.

 

How anyone else experienced this?

 

Thanks!

4 replies

AEK
SuperUser
AEK
SuperUser
January 27, 2025

If I remember well it cannot be "admin". The "admin" user is reserved in Ubuntu.

Also the Linux user and the EMS user are not the same, i.e.: they don't have the same password, even if they have the same login name.

So the EMS admin password is not changed by the "passwd" command, but by the "PasswordRecovery" command.

https://community.fortinet.com/t5/FortiClient/Technical-Tip-Resetting-the-Admin-Password-for-FortiClient-EMS-7/ta-p/331808

Hope it helps.

AEK
    justenglabs01
    justenglabs01Author
    Explorer II
    January 27, 2025

    AEK,

     

    Thank you!  I have run sudo /opt/forticlientems/bin/PasswordRecovery to no avail.  I still cant login via the GUI.

    It is interesting that I run the following and it tells me service not found?

    sudo systemctl restart forticlientems

    And I found this and ran this and service show as running?

    https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-use-emscli-CLI-tool-to-manage-FortiClient/ta-p/358509

    So wish I could open a TAC case.  I do have an EMS cloud instance but I need to build an on-prem version for FortiNAC and EMS integration POC.

    AEK
    SuperUser
    AEK
    SuperUser
    January 27, 2025

    I have 7.4.0, tested it just know and it works file. The procedures resets the username to "admin" and the password to a temporary one.

    Also you don't need to restart any service. But I agree the forticlientems doesn't exist.

    ems-pwd1.png

     

    ems-pwd2.png

     

    Hope it helps.

    AEK
      justenglabs01
      justenglabs01Author
      Explorer II
      January 27, 2025

      AEK,

       

      I am going to try and build one more.  I just bought a 25 seat EMS on-prem license.  That way I can open a TAC case on this.

      justenglabs01
      justenglabs01Author
      Explorer II
      January 27, 2025

      AEK,

       

      I rebooted the server and went through the change password process and it worked!

       

      Thank you!

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