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dhorowitz
dhorowitz
New Member
January 15, 2024
Question

PaperCut

  • January 15, 2024
  • 2 replies
  • 1833 views

We are attempting to demo PaperCut MF; and are running into a problem with their print deploy client that pushes print queues to client computers.  The server is a physical server behind a FortiGate 61F at site B, and there's another site LAN behind another FortiGate 61F, we'll call that site A.  The sites are connected via point to point VPN and we can access resources, ping addresses across.  PaperCut PD Firewall Ports I see the linked support article, but I don't see anywhere in the FortiGate that the traffic is actually being blocked.  Thoughts/ideas?  PaperCut is adamant that there's something blocking it.  My endpoint protection isn't showing anything blocking this either.

 

2 replies

hbac
Staff
hbac
Staff
January 15, 2024

Hi @dhorowitz,

 

You can run debug flow to see if the traffic is being dropped. Please refer to https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-First-steps-to-troubleshoot-connectivity/ta-p/192560

 

Example: 

di deb disable
di deb res
diagnose debug flow filter clear
di deb flow filter saddr 1.1.1.1                          <<< Source IP

di deb flow filter daddr 2.2.2.2                          <<< Destination IP
diagnose debug flow show function-name enable
di deb flow show iprope en
diagnose debug console timestamp enable
diagnose debug flow trace start 500
diagnose debug enable

 

Regards, 

pmudgal
Staff
pmudgal
Staff
January 15, 2024

Hi Sir,

 

Thank you for reaching out to Fortinet support.

In order to find out how Fortigate is handling the traffic we can use sniffer and debug flow, capturing that you can study the traffic.

 

Please find the document below in order to run those commands and capture the logs.

REF: https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-First-steps-to-troubleshoot-connectivity/ta-p/192560

 

Best Regards,

Piyush Mudgal

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