Packet loss and connection

Forum|Forum|1 year ago
February 27, 2025
4 replies
1285 views

Good morning everyone,

I am experiencing a problem in my environment. Sometimes the 60F firewalls in version 7.2.10 are losing communication with the LAN and the WAN remains normal. In the ping test, I do not have continuous feedback from the LAN and it remains like this, losing many packets, consequently I lose connectivity from the location where the fortigate is located.

Logging

adambomb1219

SuperUser

Speed/Duplex mismatch? What is the path between this client and the FortiGate? Is 10.80.23.1 a FortiGate?

Raul_VictorianoAuthor

New Member

I don't know for sure, I'm trying to figure out what it could be, what I do know is that when I restart the problem goes away, but sometimes it comes back.

AEK

SuperUser

Hi Raul

Try change the cable with a new Cat-6a one.

AEK

jiahoong112

Staff

please directly connect your device to the Fortigate and test. is this a newly deployed Fortigate? Do follow the steps here to perform a HQIP test: https://community.fortinet.com/t5/FortiGate/Technical-Tip-RMA-HQIP-test-with-built-in-FortiOS-diagnostic/ta-p/192803#:~:text=the%20test%20suite%3A-,diagnose%20hardware%20test%20suite%20all,-Note%3A then open a ticket with TAC for investigation to check whether it is a hardware fault or not. If it is a hardware fault with the Fortigate, then RMA is required.

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