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digimetrica
digimetrica
New Member
April 7, 2017
Question

Out-of-Sync: Firmware Changed after firmware update (probably)

  • April 7, 2017
  • 3 replies
  • 10648 views

Hello,

 

I have a FGT-200 cluster managed by FortiManager.

I scheduled a firmware upgrade on the cluster and it went well. No error or whatsoever.

 

Firewalls and FMG are working good and I have noticed nothing odd until, this morning, I saw an Out-of-Sync: Firmware Changed in red in my FMG for this cluster.

I don't know if this message came from the firmware upgrade or it is a today only issue, since everything is working fine the customer didn't call us :)

I just want to know what to do or eventually check or I just want to know what is this supposed error

    3 replies

    jpforcioli_FTNT
    Staff
    jpforcioli_FTNT
    Staff
    April 7, 2017

    Hi,

    Do you by chance have a screenshot showing this out of sync notification?

    (what's your FMG version?)

    digimetrica
    digimetricaAuthor
    New Member
    April 7, 2017

    The firmware is 5.2.10 and I have about 13 other clustered firewall managed and this one is the only giving me this error.

    In attchment :)

    digimetrica
    digimetricaAuthor
    New Member
    April 13, 2017

    Hello,

     

    Any help about this?

    Do I have to open a support case?

    scao_FTNT
    Staff
    scao_FTNT
    Staff
    April 13, 2017

    not sure if you did upgrade from FMG or directly on FGT?

     

    if do upgrade from FMG, FMG will trigger an auto retrieve after upgrade succeeded, so can you help do a check for the upgrade history if FMG reported OK and also check revision history page, if there has a auto triggered retrieved revision? this warning is because FMG detected firmware change but did not see FMG side config updated (so a manual retrieve will fix this warning)

     

    Thanks

     

    Simon

    laf
    laf
    New Member
    April 16, 2017

    digimetrica wrote:

    Hello,

     

    I have a FGT-200 cluster managed by FortiManager.

    I scheduled a firmware upgrade on the cluster and it went well. No error or whatsoever.

     

    Firewalls and FMG are working good and I have noticed nothing odd until, this morning, I saw an Out-of-Sync: Firmware Changed in red in my FMG for this cluster.

    I don't know if this message came from the firmware upgrade or it is a today only issue, since everything is working fine the customer didn't call us :)

    I just want to know what to do or eventually check or I just want to know what is this supposed error

    Can you quickly share the steps you performed to update firmware from FortiManager?

     

    Thanks!

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