Onsite Hardware Loaner Services & PRAM Service

Hi SuvarnaInfotech,

1. **Onsite Hardware Loaner Service**:
- Provides a temporary replacement unit onsite to ensure continuous operation.
- Typically includes 24x7 support with a specified response time, such as 4 hours.
- The service duration can be multi-year, such as a 3-year contract.

2. **PRMA (Priority RMA) Service**:
- Offers expedited delivery of replacement parts, such as a 4-hour hardware delivery.
- Does not include an onsite loaner; instead, it focuses on quick part replacement.
- Requires an active FortiCare Premium or Elite contract.
- Available in different durations, such as 1-year, 3-year, or 5-year contracts.

Please refer for more information:
https://www.fortinet.com/content/dam/fortinet/assets/solution-guides/sb-forticare-technical-support-and-rma-services.pdf

https://www.fortinet.com/content/dam/fortinet/assets/solution-guides/sb-forticare-priority-rma.pdf

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Regards,
Aman