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RyanS
New Member
August 13, 2015
Question

Only Administrator Can connect to SSL VPN

  • August 13, 2015
  • 4 replies
  • 12596 views

So i don't know what is going on.

 

I installed the full FortiClient onto my laptop. As the administrator I can get connected and everything works. But when I log in as a local user I keep getting this error. 

 

unable to establish the vpn connection. the vpn server may be unreachable -5 

 

Any ideas as to why i am getting this?

    4 replies

    emnoc
    New Member
    August 13, 2015

    In your user(s) that's defined are they associated with the same group as the "Administrator"  or whatever group for the sslvpn?

     

    e.g

     

    THFGT90D (root) # show user group config user group     edit "SSLuser01"

           set member "kfelix" "bob" "jgonz" "jmike" "jaime"     next

     

    And have you validate the user credentials?

     

    Also can you login via the webport with the user?

     

    I would start with thos issues 1st and review the firewall-policy

     

        edit 22         set uuid 23b4542a-ccc4-51e4-9428-8bf7db135bd8         set srcintf "ssl.root"         set dstintf "virtual-wan-link"         set srcaddr "all"         set dstaddr "all"         set action accept         set schedule "always"         set service "ALL"         set groups "SSLuser01"         set nat enable     next

     

    gschmitt
    New Member
    August 14, 2015

    I think he means a local user on his laptop 

    emnoc
    New Member
    August 14, 2015

    Ryan can  you look at the log files on the forticlient for any hints ? Can you run as "administartor" the client from the local user ?

     

    RyanS
    RyanSAuthor
    New Member
    August 14, 2015

    I don't see much in the log files that are saying why I am getting the Unable to establish the VPN connection. The VPN server may be unreachable (-5) when logged in as a local user on my laptop.

     

    But when I right click FortiClient and run as administrator It works perfectly.

    (I am using the same VPN credentials when logging in as a local user and when I run as administrator so the user setup on the FortiGate I am connecting too is good)

     

    This is an issue as I do not want all of my users to have admin privileges on their machines if they require remote access by SSL VPN. 

     

    asho22
    New Member
    September 11, 2023

    IS there any fix on this issue?