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kps-Encrypt
kps-Encrypt
New Member
November 3, 2022
Question

Not able to register FortiGate 7.2.2 evaluation with Forti care

  • November 3, 2022
  • 4 replies
  • 13595 views

Downloaded Forigate 7.2.2 for my virtual lab and for life of me could not get the evaluation version register. First it was giving me DNS resolve error. I resolved that error now I am, getting " Curl Forticare failed,7 time out." on Gui I am getting error " error communicating with forticare ". I am using WMware workstation 16 Pro.

4 replies

kcheng
Staff & Editor
kcheng
Staff & Editor
November 3, 2022

Hi @kps-Encrypt 

 

You may want to check if your virtual lab is able to access the Internet. For FortiGate VM, it is mandatory to validate the license with fortiGuard servers. You can check if your VM is resolving the following domain correctly:

exec ping forticare.fortinet.com

exec ping service.fortiguard.net

exec ping update.fortiguard.net

 

To check the debug, you can run the following:

diagnose debug reset
diagnose debug application update -1
diagnose debug enable
fnsysctl killall updated
execute update-now

 

    Reyne
    Reyne
    New Member
    December 23, 2022

    I have the exact same problem. I have claimed it once before though but I accidently deleted that VM some time ago. Now I can't seem to use the trial license on another VM. Is it not possible to use the new permament trial license on a different VM? Not on two at the same time.

     

    I tried all your steps, FG-VM is resolving and can reach all three domains.

    fnsysctl killall updated did not work, just get "unknown action 0"

     

    I also tried to decomission the unit on the FortiCloud asset management, but didn't help either.

      kcheng
      Staff & Editor
      kcheng
      Staff & Editor
      January 3, 2023

      Hi @Reyne 

       

      You can use the trial license on another VM. At this point of time, I couldn't visualize your issue. Can you run the provided commands and paste the output here for further evaluation?

      kps-Encrypt
      kps-EncryptAuthor
      New Member
      November 16, 2022

      Thank you for your help it is resolved now.

      kcheng
      Staff & Editor
      kcheng
      Staff & Editor
      November 21, 2022

      Hi @kps-Encrypt 

       

      Glad that the issue has been resolved. It will much appreciated if you can mark this thread as solved to help the other community members as well.

      TobiEmmanuel
      TobiEmmanuel
      New Member
      September 21, 2023

      I also need assistance in this, I keep getting dns resolve error.

       

       

      Christian_89
      Christian_89
      Contributor III
      July 15, 2023

      If you are encountering issues with registering your FortiGate 7.2.2 evaluation version with FortiCare, here are a few troubleshooting steps you can try:

      1. Network Connectivity: Ensure that your virtual lab environment has proper network connectivity. Check that your virtual machine (VM) running FortiGate can access the internet and reach the FortiCare registration servers. Verify that DNS settings are correctly configured in the VM's network configuration.

      2. Firewall Settings: If you have a firewall or security software running on your VM or host machine, make sure it is not blocking the connection to the FortiCare registration servers. Temporarily disable any firewall or security software and attempt the registration process again.

      3. Proxy Settings: If your network uses a proxy server for internet connectivity, ensure that the proxy settings are correctly configured in your FortiGate VM. Check the network settings in the FortiGate GUI and ensure that the proxy settings match your network environment.

      4. Time and Date: Verify that the time and date settings on your FortiGate VM are accurate. Incorrect time and date settings can sometimes cause communication issues with registration servers. Set the correct time and date on the FortiGate VM and attempt registration again.

      5. Virtualization Software: Ensure that your VMware Workstation 16 Pro is properly configured. Check the network settings in VMware Workstation and verify that the VM's network adapter is correctly configured and bridged to the host machine's network adapter.

      6. FortiGate Firmware Version: Double-check that you have downloaded the correct version of the FortiGate firmware for your virtual lab environment. Ensure that you have obtained the appropriate evaluation version from the official Fortinet website.

      7. FortiCare Support: If the issue persists, it is recommended to reach out to Fortinet support for further assistance. Provide them with detailed information about the error messages you encountered during the registration process. They will be able to provide specific guidance and troubleshoot the issue with you.

      By following these troubleshooting steps and contacting Fortinet support if necessary, you should be able to resolve the registration issue and successfully register your FortiGate 7.2.2 evaluation version with FortiCare.

      cybersmek
      cybersmek
      New Member
      January 20, 2025

      Hello friends, I have resolved the issue.

      After seeing Fortigate GUI from my browser, I was getting this error.

      I have detected that I was pinging my gateway but I wasnt pinging any public IP. So I thought that We need to show the gateway IP to the fortigate. And I have made this config:

      "
      config router static
      edit 1
      set dst 0.0.0.0/0
      set gateway <Gateway_IP>
      set device port1
      next
      end
      "
      After this I was able to ping any public IP so when I try to activate evaluation license, it worked.

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