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maevea
maevea
New Member
February 24, 2015
Solved

No updates found. You already have the latest version of FortiClient Installed (but is not

  • February 24, 2015
  • 4 replies
  • 59514 views

Trying to load Forticlient on a new laptop and the download install ends with:

 

No updates found. You already have the latest version of FortiClient Installed.

 

I cannot find any installation of this product on the new system.  It's not in Start>Programs, it's not in the Uninstall area of the Control Panel, it's nowhere in my C: drive.

 

What can I do to trigger the correct install?

Windows 7 enterprise, SP1

    Best answer by bikash_Shaw

    Hi,

     

    Please delete it from registry and install with admin credential by disabling the anti-virus.

     

    Regards

    Bikash

    4 replies

    kolawale_FTNT
    Staff
    kolawale_FTNT
    Staff
    March 3, 2015

    I hope you have resolved this already.

     

    The FortiClient light installer needs to download the full installer over the internet. Please see if you were able to ping myforticlient.fortinet.net. If you could, but installation still does not proceed, consider downloading the full installer from the Fortinet Support site: [link]http://support.fortinet.com[/link] (requires a free user account).

    maevea
    maeveaAuthor
    New Member
    March 3, 2015

    kolawale_FTNT wrote:

    I hope you have resolved this already.

     

    The FortiClient light installer needs to download the full installer over the internet. Please see if you were able to ping myforticlient.fortinet.net. If you could, but installation still does not proceed, consider downloading the full installer from the Fortinet Support site: http://support.fortinet.com (requires a free user account).

    Thank you - no resolution yet.  I did try to ping the address you provided and got no response, so I set up the free account to get to the download, but can't yet locate the download link for the full installer.  Any advice? 

     

     

    bikash_Shaw
    bikash_ShawAnswer
    New Member
    March 3, 2015

    Hi,

     

    Please delete it from registry and install with admin credential by disabling the anti-virus.

     

    Regards

    Bikash

    maevea
    maeveaAuthor
    New Member
    March 3, 2015

    bikash Shaw wrote:

    Hi,

     

    Please delete it from registry and install with admin credential by disabling the anti-virus.

     

    Regards

    Bikash

    Thank you, it's not showing up in my registry at all.  I have admin rights on the system.  I'll try the next

    kolawale_FTNT
    Staff
    kolawale_FTNT
    Staff
    March 3, 2015

    On the Support site:

     

        - click the Download menu item

        - select FortiClient from the drop-down product list

        - select Download from the submenu under the product list

        - select your operating system - Windows in this case

        - follow the directory structure to find the latest FortiClient version

     

    Please see the attached screenshot of the Support web site.

     

    Are you able to determine why you cannot reach myforticlient.fortinet.net? FortiClient (after a successful installation) will use the same URL for regular daily AV engine and signature updates.

    maevea
    maeveaAuthor
    New Member
    March 4, 2015

    Ah, and this is where I hit a wall.  The site doesn't show me those options because - as it says -

    "Sorry, you don't have any product covered by Fortinet support contract."

     

    I haven't determined yet why I can't load it in this environment.  I plan to try to load it from outside tonight to see if that makes a difference.  If so, I will need to work with our network team to ensure I can get updates.  If not... I'll probably still need to work with them

     

    I use this as a means to access a DB hosted at a vendor's site.  My company hasn't set up any contract with Fortinet because this is so auxiliary to them - there are only even a couple of us that need to use it.  I was able to load it a year ago on my old system here, so I can't tell if they made a network level change since then, or if it's specific to the new system.  My coworker has no issue with her current version.

     

    Thanks for your help.  I'll let you know what I find out

     

    -Maeve

    kolawale_FTNT
    Staff
    kolawale_FTNT
    Staff
    March 7, 2015

    Good find. Have not encountered such situation before.

     

    For the light installer downloaded from www.forticlient.com  , I doubt if there is anything that could be done to handle the proxy settings. The full installer will not have this issue.

     

    After FortiClient is installed though, it allows the user to specify proxy settings. See page 13 of the FortiClient XML Reference:

        http://docs.fortinet.com/...forticlient-xml-52.pdf

     

    Shawn_W
    Shawn_W
    New Member
    March 10, 2015

    Thank you for the info. 

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