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baam
baam
New Member
February 17, 2025
Question

No prompt for username and password for FortiClientVPN v7.4.2 on iPad Air 2

  • February 17, 2025
  • 2 replies
  • 1600 views

One of the iPad has automatically updated the FortiClientVPN app to v7.4.2 from v7.2.5.

While on v7.2.5 no issues encountered. However, once updated, no prompt for username and password. 

We have already reformat and uninstall multiple time, still the same output. 

v7.4.3 just released, already tried. No luck. 

The iPad Air 2 iOS version is 15.8.3

 

Appreciate any feedback on this. Cheers!

    2 replies

    jordanreedy
    jordanreedy
    New Member
    February 18, 2025

    Hi baam,

     

    We had an issue that was actually the opposite. After the update from 7.2.5 -> 7.4.3, it would prompt for a username and password where it shouldn't have. This was on the licensed version of FortiClient.

     

    Have you attempted to create a new VPN configuration on the device? That is what did the trick for us.

      TechFan
      TechFan
      Explorer
      March 12, 2025

      Hello, 

       

      I am having the same exact issue FortiClientVPN (version 7.4.4.0172) ans FortiClient (version 7.4.5.0174) with an iPad Air 2 that is on iOS 15.8.3

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