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robaus
robaus
New Member
May 15, 2018
Question

No GUI admin access after 5.3.0 upgrade

  • May 15, 2018
  • 1 reply
  • 6359 views

Just upgraded our test environment to the latest version 5.3.0, admin GUI access was previously ok via Port1. After upgrade can't login, tried the "restore-admin" cli command as I am still able to login to the server as admin, any thoughts? I upgraded from version 5.2.2

    1 reply

    sergey
    sergey
    New Member
    May 19, 2018

    Not similar, but upgrade related issue: can't login after the upgrade.

    Have they test anything before going GA?

    Lukino
    Lukino
    New Member
    May 22, 2018

    Hi,

    is it possible that you are trying to reach the appliance behind a NAT?

    maybe the IP address that you are trying to reach is not under the:

     

    Administration > System Access > Additional allowed hosts/domain names:

    robaus
    robausAuthor
    New Member
    May 24, 2018

    Lukino wrote:

    Hi,

    is it possible that you are trying to reach the appliance behind a NAT?

    maybe the IP address that you are trying to reach is not under the:

     

    Administration > System Access > Additional allowed hosts/domain names:

    Yeah I did think that could of been a cause but was this setting also in 5.2.2 as I could login fine from the same locations on that version. Also, how would you add your host/domain name to that allowed list if you can't access the GUI?

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