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nsh
nsh
New Member
April 2, 2020
Question

No firmware available from FortiGuard

  • April 2, 2020
  • 1 reply
  • 15742 views

Hello,

I've a problem updating the firmware of a Fortigate 500E cluster with a quite basic setup:

- 2 VDOM: root and VDOM-MGMT (for management only)

- internet access for the mgmt interface via another firewall (temp. all ports) has been checked (lots of traffic from the mgmt IP on port 8888)

- DNS is working

- Current version FortiOS v6.0.4 build0231 (GA)

- License valid till 2022

If I try to update the firmware I got the message "No firmware available from FortiGuard". It seems there is no access to the update server...

I've a second cluster with almost the same setup and I was able to update it.

 

Any idea anyone?

 

Thanks in advance

 

    1 reply

    ede_pfau
    SuperUser
    ede_pfau
    SuperUser
    April 2, 2020

    Fortinet officially recommends against using the mgmt interface for routed traffic. One workaround might be to use a standard port to route out.

    BTW, update notice in FOS is not that reliable. If I decide it's time to update I download the image(s) beforehand, read the Release Notes and update locally from a notebook. Or at least, I upload the firmware image file from my PC.

    nsh
    nshAuthor
    New Member
    April 3, 2020

    Thanks a lot for your reply. I also disabled "dedicated management port" but that didn't work either. I'll download the firmware and do it manually as you recommended.

     

    Again thanks a lot!

    Regards

    NSH

    ede_pfau
    SuperUser
    ede_pfau
    SuperUser
    April 3, 2020

    Please follow the recommended upgrade path (on support.fortinet.com) and read the Release Notes. There are numerous posts here about severe problems after upgrading blindly/on good faith.

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