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abdisalam
abdisalam
New Member
March 28, 2024
Question

no admin user no super admin profile

  • March 28, 2024
  • 7 replies
  • 3217 views

dear fortinet,

my fortitage model is 1500D

i have restored configuration backup, then i dont see admin user nor supper admin profile

any help

thank you

7 replies

srajeswaran
Staff
srajeswaran
Staff
March 28, 2024

do you see the admin user config on the backup file (config system admin) ? Are you saying you are not able to login to the device after config restore?

    abdisalam
    abdisalamAuthor
    New Member
    March 28, 2024

    dear srajeswaran

    i can login the device and working good, but i cant see admin user nor supper admin profile also

    regard abdisalam

    srajeswaran
    Staff
    srajeswaran
    Staff
    March 28, 2024

    Do you see the config on the backup you used ?

      abdisalam
      abdisalamAuthor
      New Member
      March 28, 2024

      i didn't get what do you mean by Do you see the config on the backup you used ?

      my backup configuration is working properly but i cant see or access admin user

      srajeswaran
      Staff
      srajeswaran
      Staff
      March 28, 2024

      When you open the config file in text editor, do you see the missing users under "config system admin" ?

        abdisalam
        abdisalamAuthor
        New Member
        March 28, 2024

        let me check that

        abdisalam
        abdisalamAuthor
        New Member
        March 28, 2024

        dear Suraj,

        i dont see admin user nor super admin profile also

        thank you

        srajeswaran
        Staff
        srajeswaran
        Staff
        March 28, 2024

        That means the configuration backup must have taken before those admins were configured. You may have to configure them again and take a fresh backup (for future use).

          pminarik
          Staff
          pminarik
          Staff
          March 28, 2024

          When a configuration backup is made by an administrator who is not a super_admin, the super_admin accounts will not be included in the backup.

          This is most likely what happened here.

            abdisalam
            abdisalamAuthor
            New Member
            March 28, 2024

            dear pminarik,

            admin user and supper admin profile was there previous configuration backup. is there any other solution

            pminarik
            Staff
            pminarik
            Staff
            March 28, 2024

            If you need to restore a backup with the super_admin already missing, add it manually into the backup file before restoring.

             

            If you can make a new backup first, do that instead, making sure you're making the backup when logged in as a super_admin account.

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