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Erdal
Erdal
New Member
November 5, 2014
Question

new Firmware version of 311B fortigate firewall

  • November 5, 2014
  • 4 replies
  • 9051 views

Hi all,

Current our 311B fortigate's firmware version is v4.0.

Why I can't download new firmware version of 311B fortigate firewall. When I try it gives an error that "Sorry, you don't have any product covered by Fortinet support contract."

Is there any idea why I can not download the latest firmware version v.5 or later?

 

Thanks,

E

    4 replies

    Benoit_Rech_FTNT
    Staff
    Benoit_Rech_FTNT
    Staff
    November 5, 2014

    Hello,

     

    you can download all the FortiOS images on the Fortinet Support site: https://support.fortinet.com

    You need a valid account to connect to the site

     

    Benoit

    norouzi
    norouzi
    New Member
    November 5, 2014

    I think you just created an account and your device is not registered.

     

     

    dossec
    dossec
    New Member
    November 29, 2021

    I have the same error, I ensure has registered the product in my account ,But I have not allow to download the firmware ,Why?

    rwpatterson
    rwpatterson
    New Member
    November 29, 2021

    You need to have a valid support contract as well as an account. An account alone is not enough.

    sw2090
    SuperUser
    sw2090
    SuperUser
    December 1, 2021

    yes exactly  - you have to have an account with at least one device registered that has a valid support (i.e. FortiCare(tm) ) contract bound to it. Then the download area will be available and you can dl any firmware image.

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