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omkam
omkam
Visitor III
July 10, 2023
Solved

Need to change/ replace old Email ID to new email ID on the support portal.

  • July 10, 2023
  • 2 replies
  • 4185 views

I need to change the existing support portal ID to new email ID.

I have found a KB article related to same.

KB: https://community.fortinet.com/t5/Customer-Service/Customer-Service-Note-How-to-change-the-master-account-ID-email/ta-p/193733

But if we do not have the credentials of the OLD email ID to login, how can we change/replace the Old ID to new email ID?

 

Kindly suggest on this.

Best answer by Debbie_FTNT

Dear Omkar,

your understanding is largely correct, but you will need to raise a customer service ticket (CS), not a technical assistance ticket (TAC).

2 replies

knagaraju
Staff
knagaraju
Staff
July 10, 2023

Hello Omkar,

Please raise a ticket with the CS team to assist you further on this.

In case you are unable to raise a ticket, then please reach out to us via chat support, and the team will help you in creating a ticket.

Regards
Nagaraju.

omkam
omkamAuthor
Visitor III
July 10, 2023

Hello Nagaraju,

Thank you for your response.

 

Please confirm, if we have the old email ID credentials, then to change the OLD ID to new email ID, we can perform the steps from the below KB, right?

https://community.fortinet.com/t5/FortiGate-Cloud/Technical-Note-How-to-modify-the-email-address-associated-with-a/ta-p/192149

 

And if we do not have the OLD ID credentials, then we have to raise a TAC case.

correct me if I am wrong!!

Debbie_FTNT
Staff & Editor
Debbie_FTNTAnswer
Staff & Editor
July 11, 2023

Dear Omkar,

your understanding is largely correct, but you will need to raise a customer service ticket (CS), not a technical assistance ticket (TAC).

rtichkule
Staff
rtichkule
Staff
July 12, 2023

Hello @omkam,

 

Hope you are doing well.

 

You can raise a new case for the email id change with the customer support team or you can reach out to CS on the chat support on the below link and the team will help you out on changing the email id.
https://support.fortinet.com/webchatonline.aspx

BR

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