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Anonymous_User
Contributor
February 1, 2011
Question

Need help with Registration (unreachable)

  • February 1, 2011
  • 3 replies
  • 2677 views
Hi, I am configuring my first fortigate firewall and am having issues getting Firewall to register. I have previously logged onto Fortigate site and registered Serial number. Unsure what the problem is ? any advice ? See image below.

    3 replies

    ede_pfau
    SuperUser
    ede_pfau
    SuperUser
    February 2, 2011
    Hi, after connecting to the WAN it takes some time until the unit has registered its WAN IP with the next Fortiguard server. Until then the status looks like what you' ve posted. See the main panel in System > Maintenance > Fortiguard. If you don' t get green status here for say, 2 hours after connecting to WAN then something else is blocking your access. Try to confirm that the FG can use DNS properly. From the CLI, do a " exec ping www.someserver.com" to force DNS usage from the box itself. If that doesn' t work the FG will eventually use a fixed IP for reaching out to a Fortiguard server. There should be no filtering upstream of your FG. Fortiguard services need some custom ports >1023 (see the KB for specs). HTH.
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    Anonymous_UserAuthor
    Contributor
    February 27, 2011
    Troubleshooting Tip: diagnosing FortiGuard problems of Antivirus, Intrusion Prevention, Web Filtering, Spam Filtering http://kb.fortinet.com/kb/microsites/search.do?cmd=displayKC&docType=kc&externalId=FD32121
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    Anonymous_UserAuthor
    Contributor
    February 28, 2011
    I had the same problem. It' s because the device isn' t aware it should try and register. To get around this, I enabled Scheduled update under Maintenance->Fortiguard, then Click UPdate Now. Give it a while. I don' t even have the subscription for AV, but this worked for us when Fortinet TAC tried it.
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