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eyerule
New Member
March 17, 2023
Question

Microsoft Teams call to PSTN drops after WAN failover

  • March 17, 2023
  • 2 replies
  • 2443 views

We have an issue with FortiGate SDWAN (running 7.0.10) when calling with Teams to an external number and failing over from WAN1 to WAN2. When we do a direct Teams call between Teams clients the call remains active when doing a failover from WAN1 to WAN2. But a call from a Teams client to an external number disconnects when failing over from WAN1 to WAN2.
Does anyone have the same experience? Is it maybe related to a SIP timer within Microsoft?

2 replies

Anthony_E
Staff
Staff
March 20, 2023

Hello eyerule,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Best Regards
Anthony_E
Staff
Staff
March 20, 2023

Hi eyerule,

 

I can see that reddit gives you the answer:

 

https://www.reddit.com/r/fortinet/comments/11tkyxc/microsoft_teams_call_to_pstn_drops_after_wan/

 

Regards,

Best Regards