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eatonhannah
eatonhannah
New Member
March 26, 2025
Question

Manually upgrade AVEN failed

  • March 26, 2025
  • 3 replies
  • 795 views

In a offline environment, I'd like to upgrade AVEN for my 7.0 FGT VM(licensed) manaully, but when I upload the AVEN file, I get the error message: "Failed to upgrade database".

 

The detail message show in the CLI debug is as follow:

 

```

doInstallUpdatePackage[856]-Pkg has wrong firmware version-04000000
upd_install_pkg_file[1210]-Installation of pkg /tmp/monitor_upload_hunXz2 has failed
upd_manual_virdb[59]-Failed installing pkg file

```

 

The AVEN file is export from fortimanager and it should be legal, after I check the export AVEN file I found:

 

```

pkg header firmware version: 04000000

FMGI obj header firmware version: 01000000

OBLT obj header firmware version: 04000000

AVEN obj header firmware version: 07000000

```

 

It seems the error is caused by the pkg header firmware version.

 

Any idea?

 

Thanks.

3 replies

Stephen_G
Staff & Editor
Stephen_G
Staff & Editor
March 28, 2025

Hello,

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

If anyone knows anything about this topic, please feel free to contribute!

 

Thanks,

Stephen_G - Fortinet Community Team
Stephen_G
Staff & Editor
Stephen_G
Staff & Editor
March 31, 2025

Hi,

 

We're still looking for an answers or help. In the meantime, if anyone has any input on the topic, it's very welcome!

Stephen_G - Fortinet Community Team
Stephen_G
Staff & Editor
Stephen_G
Staff & Editor
April 6, 2025

Hi there eatonhannah,

 

We recommend upgrading to the latest supported versions of all firmware in use, but these articles may be relevant to you:

Let me know if these help or are irrelevant.

Stephen_G - Fortinet Community Team
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