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andreagx
New Member
October 19, 2022
Question

Manage customer Fortigate units as a partner

  • October 19, 2022
  • 1 reply
  • 1901 views

Hello,

IS there a way to manage all our customer units under the partner account? 

 

Thank you 

1 reply

mturic
Staff & Editor
Staff & Editor
October 19, 2022

Hi,

 

yes, there is, but your customers need to initially create a sub-account on their support portal account.

Once that is done, there is a procedure through the partner portal to bind the partner and end customer accounts.

 

Please see this article for the procedure:

https://community.fortinet.com/t5/Customer-Service/Customer-Service-Note-How-can-I-let-my-Partner-access-my-Assets/ta-p/197943